The UPS Store - Mission Hills, California

Address: 10316 Sepulveda Blvd, Mission Hills, CA 91345.
Phone: 86170063.
Website: locations.theupsstore.com.
Specialties: Shipping and mailing service, Business center, Freight forwarding service, Mailbox rental service, Notary public, Office supply store, Packaging supply store, Print shop, Shredding service.
Other points of interest: Onsite services, Delivery, Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 37 reviews on Google My Business.
Average opinion: 3.8/5.

Location of The UPS Store

86170063

The UPS Store, located at Address: 10316 Sepulveda Blvd, Mission Hills, CA 91345, is a one-stop-shop for all your packing, shipping, and business needs. With a wide range of services and products, this store is the perfect solution for both individuals and businesses.

The UPS Store specializes in shipping and mailing services, offering a variety of options to ensure your packages arrive safely and on time. They also provide freight forwarding services for larger shipments, making it easy to send and receive goods from anywhere in the world. Additionally, you can rent a mailbox at this location, providing a professional address for your business or personal use.

This store also functions as a full-service business center, offering services such as printing, copying, and scanning. Whether you need to print a presentation for an important meeting or make copies of documents, The UPS Store has you covered. They also offer a wide selection of office and packaging supplies, making it easy to stock up on the essentials.

For those in need of notary public services, The UPS Store has you covered. They offer notary public services during business hours, making it easy to get important documents notarized. They also offer shredding services, ensuring your confidential documents are properly destroyed.

The UPS Store is committed to providing convenient and accessible services. They offer onsite services and delivery options, making it easy to get the help you need without leaving your home or office. The store is also wheelchair accessible, with a wheelchair accessible entrance and parking lot.

With 37 reviews on Google My Business, The UPS Store has an average opinion of 3.8/5. Customers have praised the store for its friendly and knowledgeable staff, as well as its wide range of services and products.

Reviews of The UPS Store

The UPS Store - Mission Hills, California

Kaitlyn Fabian

5/5

I went in to see the notary, and they were kind and patient and help me understand the process throughout the whole interaction.

David Lopez

1/5

Customer service was not at all expected even if the store was empty be an example worker for coming into work every other day even if you have an attitude of a nine year old.

Emily Alvarez

5/5

This location is my go to spot for returning amazon packages or shipping something out through UPS and it’s always a breeze every time! They always have the store clean and I’m in and out of there no more than 2 minutes! Never a big line! A+ Customer Service, Thank You!

LUCY CARRILLO

1/5

It is with much discernment I write this negative review. I attempted to work with the owner to retrieve my ring since June 2023. I write this to save people the headache of dealing with this store. PLEASE GO TO ANOTHER LOCATION!

My name is Lucy Carrillo I am an LAUSD Coordinator and have worked in the community of the city of San Fernando for over 25 years, and if I am taking the time to write this review and pursue other avenues to retrieve my ring it is as a result of the way the owner GABBY treated me during this incident and to ensure that this doesn't happen to another.

An employee from this office negligently mixed up the address numbers and sent my ring to the wrong location back in June. I didn't realize until a month later when I called EFFY the ring company. It was EFFY who looked up my tracking number and made the discovery. Upon contacting the store I was told that I had sign and approved it so they basically washed their hands from their mistake. However, let me explain what happened the day I came in to the store.

The woman that helped me, neglected of explain or offer any insurance or protection guards when she saw the ring ( First time sending anything via UPS on my own accord usually returns with return labels). She neglected to to advise me check that all information she had entered and that she had copied from a Customer Repair Form I handed to her was correct. She quickly dismissed me told me to sign and I didn't even see if the ring had been packaged. I as trusting consumer trusted I was in good hands and all was well and my ring was on it way to get repaired.

It has been a nightmare to say the least, I have contacted Gaby the store owner and have either received the runaround or spoken to him and with his condescending demeaner where he explained how it was basically my FAULT for signing off. Not only did his employee proceeded unprofessionally, but how they conducted themselves is appalling and shameful. He basically did not take any responsibility for the loss of my ring of felt that his store should repair the damage. I have been back and forth since June and finally today he advised that I should receive a check for 129 and he would pay me for $100. I firmly felt this was unacceptable, and today I write this review and on Monday I will file a law suit, contact the BBB and escalate this to their corporate office. I'm positive that they would frown on the way this UPS store is representing their name in the way they're conducting business.

Monika Janazyan

5/5

I like that I found this location. Super organized. Well trained. Parking is huge. Location is perfect. Associates are super helpful. I will start go there often for another services. Thanks for being there for us.

Greg Hoffman

5/5

People talk about this store in a negative way at times, mostly long wait or the service is not 'appropriate'.
I was in there today and, sure, I had 4 or 5 people in front of me. I was not surprised, nor was I surprised by the length of time that it took to get to the counter (about 15 minutes). No apologies needed there, that's just the way of things. It was Gabby who waited on me and that guy is so awesome. I needed color copies of some artwork run and he got it all done quickly and really cut me a deal on my copies. Very nice guy, very good experience.

Arlen Madathian

1/5

Long wait time, gave them my Amazon return, it has been 5 days, looks like it never got processed. I would give them a call, but I do not think they would have any idea of its status as they did not look like they knew how to do their job in the first place. Not worth the frustration for a $20 refund. I will just go to another UPS Store next time or better yet another Amazon return facility.

Marianne Ditko

5/5

This is a fantastic store! The staff are super friendly, very helpful and very service-oriented. My recent experiences are: I went in there to drop off my "UPS - labeled return" only to find out it was a FedEx label. I was immediately given a solution by the young man helping me instead of a, "I cannot help you, go to the FedEx location ". I appreciated this very much. This was great! Then I went there to get help on shipping a package to Canada; I was struggling doing this myself on-line. Again, I was met with only friendly help and the shipment is now on it's way. I highly recommend this store.