Stericycle - Dacono, Colorado

Shayna P.

We have been extremely unhappy with Stericycle's services and customer support since August 2024. Since then, we've been incorrectly billed, and despite numerous attempts to resolve the issue, it remains unresolved as of February 2025. Each time we have a scheduled pickup, there are recurring issues—such as the wrong bucket being brought, and no containers available for replacement.

Whenever we try to escalate the issue, I'm never able to speak to a manager, and it feels like we're just going around in circles. To make matters worse, when I attempted to cancel our service, the sales representative told me I couldn't and that there’s no one higher up to speak with regarding this ongoing issue.

It's been incredibly frustrating, and I would not recommend this company based on our experience.

Teri O.

I would give no stars if I could as this company is inept. The did not drop of the recycle bins as initially directed because they did not get the correct information from the representative I spoke with which was needing the bins left at the premises to fill. They delivered the bins a week later and scuffed up my walls in the process. I later got 2 statements and have called at least 3 times to contest this. Two times I’ve been told it was an error on their side which would get corrected and yet I continue to get statements.

Jackie J.

If I could give this company one star I would. DO NOT use this company. They don't pick up as scheduled, they don't answer their phone, when they do their customer service is awful, and now my lease is up and they want to charge me $800 to cancel service. Maybe if you picked up my biohazard like I pay you to and answer your phone I would take you with me to the new location. They will be harmful to your business if your business license relies on them picking up your biohazard on a regular basis.

DeEtta C.

Anthony Navarro is very professional when he comes to the office. Very polite and kind. Thank you for all you do for me and my company……. DeEtta’s from Quest Diagnostics

Minn T.

This business runs scams. They continue to show up at my facility and attempt to charge for services despite no contract and denied entry every time. When attempting to escalate the concern, they tried to tell me that I did have a contract and proceeded to send me legal documents for an entirely different business.

Angrie V.

Their driver John Santos has excellent customer service skills. He is friendly and professional. Highly recommend!

Carl R.

Anthony Navarro has been taking care of us for a while, he does a outstanding job for the VA.

Eli

Mr. Duenez is a very friendly person. He sets the positive mood and always delivers on time.