Staples - Grass Valley, California

Scott P.

Service here was good. Prices are quite high. Even items "on sale" don't seem sale priced. The TN 660 toner I bought was priced noticeably higher than the last time I got one.

Liset S.

I can at least say that this location isn’t anywhere as bad as the one in Reno, but this store policy for returns is frustrating. I returned a printer and used my debit card and pin, so it should be returned to my card in 10 minutes, Staples makes you wait 24 hours . That is ridiculous- why hold someone’s money when you have returned the merchandise? They have no right to hold your money and it isn’t like the transaction or return is still processing or going through , it’s done the moment you enter your pin and they hand you your receipt. They just hang on to your money because they can.

Bradley A.

Unfortunately, this store has lost my business. Maybe forever, unless there is a major shake up in personnel. All I wanted to do was make an Amazon Return. After more than 30 minutes I had had enough. Several customers in other parts of the store, who came in after me, were helped. The person at the copy & print area told a lady behind me that assistance had been requested and they would be there when they were available. This tells me that customer service is not a priority. So why would I want to do business in a store that is managed like this. I do not.

E (.

Pretty darn good experience once I figured out how to pick it up in the store from my online purchase instead of having it shipped.
The thing they should fix right away is their phone system(s).
They are trying to save money by using an Internet phone for their business and I felt as though I was taking to someone in another country with a very bad crackling phone service like the old days. I had to ask the associate to repeat herself multiple times and I live 4 miles away and know it wasn’t my phone.

Hayden T.

Second time in a row now I've had a terrible experience with their print center.

First time I was waiting over a half an hour for the team to find my order.

Second time, received a notification that the prints were ready for pickup. When I went only one of two items were ready. They had not printed the other part of the order and still marked it complete.

This place seems like a mess and I will never do business here again

Justin J.

The store itself is good. The copy and print center is a disaster. The employees working behind the counter are miserable. They are not helpful what so ever don’t bother asking them. Only 1 out of 3 print machines working so if you need copies you are looking at 30-45 minute waits. They used to print at the counter and that’s no longer existent. I would avoid coming or shopping in the print center.

Amanda

I have attempted to use this locations print services on multiple occasions to no avail. On each occasion, the employee working the station seems completely bothered that I am asking her to print something as if I am asking her to change my colostomy bag. Rude is putting her demeanor lightly. She does not offer and help or solutions, only belittling comments as if any regular customer should be aware of the procedures that she is supposed to be providing in that department. I was attempting to adjust the margins on some flyers to fit the page better and she was unwilling to perform this very simple task that is not capable through the self print kiosks. The Auburn Staples print department has always gone above and beyond to be helpful, with prompt service and a smile of their faces.

After reading many other one-star reviews about this location, I am quite surprised this woman still has her job. I will not be returning to this store for any reason.

Raybies F.

I came in for a new phone battery. I went straight to the tech desk for help. The employee was really slow in arriving at the desk. I was informed that Staples does not carry phone batteries, but he did offer up advice.