SNPartners (formerly Cazenovia Equipment Company) - Oneonta, New York

char R.

Bought a new lawn tractor from here last fall.Once it was delivered I had a serious problem that was no fault of theirs. But they brought me a new tractor . The fixed the problem quickly and professionally

WAJ

Last time I dealt with Cazenovia Equipment in Oneonta I wanted to trade in my Garden tractor in for a zero turn mower. I talked to a salesman and thought everything was going pretty good. Long story short...I was told that he would call me back. Over a year later no call back. Will not ever purchase anything John Deere now anyway after the latest news about John Deere.....

Jamie D.

Super helpful on getting what you need and making suggestions when you don’t know the best item for a task. However, my fiancé went to pick up a purchase he made online and got there at 4pm, since they close at 5 and he wanted to look around a bit. There were no lights on in the store, no sign on the door explaining that they were closed. My fiancé knocked on the door and was quickly told that the store was closed, with no explanation given. Please either update your hours or have a sign on the door if you need to close unexpectedly. There’s no reason we should have to do a 45 minute drive more than once to pick up a $3 part.

Suzi G.

Kyle was AWESOME!!! What a salesman! He found us a great tractor, kept us up to date until it reached Oneonta. He stood out in the cold and explained how to operate the tractor and while my dad took a test drive. He answered tons of questions and gave us information in hard copy so we could read it at home. Ethan delivered the tractor and was absolutely AMAZING. He went over the tractor with my dad several times until my dad could drive it without a hitch. Did I mention that my dad is five days away from his 92nd birthday? BRAVO to Cazenovia for hiring such WONDERFUL people!!!

Robin W.

We were there when it was closed, so I can't give a customer service review or price evaluation. I can say they have a big selection, and across the driveway, they have used equipment. We ended up buying a zero turn lawn mower from Mr.Jenner across from Tractor Supply .

Bruce V.

In one sentence:
Unbelievable kindness and customer service in every way.

In way more sentences 🙂 ...
- I am likely going to edit this to add more details later.. but I want to type some now to share with everyone.
This is simply the very best sales experience I have ever had for a major purchase of any kind... in my entire life.
I have never been treated more kindly, more honestly, nor better by any dealership of any kind.
If you are buying a tractor, utv, implement, or anything of the sort... do your research, figure out what you need, then go see Jeremy T. and tell him what you need. Not only will he do amazing by you with the sale, he knows enough to share ideas that may be even better.
I asked more questions than could reasonably be answered. I am a nightmare customer, with huge expectations, and a small budget.
I asked for volumes of very specific information... "how to" questions.. service questions, machine part questions, "extras"...
Cazenovia Equipment delivered this machine customized the exact way I wanted it... they did it on time, under budget, and with so much kindness you would think I owned the place... I feel like I have truly made "friends in the business". Sales.. Awesome, Service after the sale support.. excellent, parts.. beyond courteous and fast...
I feel like I stole my new machine, and they thanked me for doing so.
I cant say enough good things

Randy L.

I dropped off ours small family mower for a pin and a pulley approximately a month and a half ago. When i dropped it off they said they’d call with an estimate before they did anything. Two weeks went by... no call. I called there at least 5 times to check on the status during this time and they kept saying someone would call.... finally nobody returned my call about an update. After several days of phone tag, I finally decided to call before I just went in to ask at which point they said it had been done for a day or two now. Now it’s pick up day - no one working at the dealership is wearing a mask.... The mower doesn’t start as it’s been sitting outside and probably needs a new battery (which it may have needed anyway). That being said you think you would make sure it starts before the customer arrived since it took a month and a half for a seemingly simple fix? We will not be back here, we should have listened to our friends who warned us about the quality of service from this location.

James F.

I had my 835R gator to this dealership just yesterday. drove 335 miles one way to get it worked on. was very happy with the work they performed on it. tech that worked on it was very knowledgeable and fast too. thought i might have to stay the night and then bring it back home the next day, but he was able to finish in time.
then came outside to help me load it in the dark, and held a flashlight for me, so i was able to see to tie it down. i thank u again Russ.
Jermeny is who i spoke with to make my appt., he was quite friendly on the phone, and was nice while i was there waiting, as was the rest of the staff i met that day. great people.
will i travel 335 miles again? oh yeah!!! thanks again