Smith's - Gardnerville, Nevada

S. R.

Their app is not working for pickup orders. I called the store to make them aware of the situation. The store representative said all they could do was have me call the 800 number and report it. As a store employee, you should ensure your internal department knows customers are having system issues, not have customers do your job, and call the 800 number.

Also, you would think the employee would say - I'm sorry, what would you like to order, and we will prepare it for you. But no, it's too much to ask for a store and their employees to provide good customer service. Staff do the bare minimum to assist their customers.

Emily Hunter

They have the best pharmacy in Douglas Co. They're helpful and polite. Tell them about yourself & your conditions. They can help so much.

Mark P

Prices tend to be high, but if you use their digital coupons, you can get some good savings

Debbie Keys

Always shop at Smith' great employees except for a few people. Love their meat and produce.

Dr. Buttcheeks

I service this location as a vendor so I tend to stop in here at least once or twice a week. On my way in, I happen to see some kids selling bananas out front. Not bothering anybody, not harassing anybody either, just some kids trying to get some spending cash. All of a sudden, the front end staff member comes storming out to chase them off in a rather rude way which I was appalled by. I remember being that age once trying to sell snow cones and lemonade so I can relate to them just trynna get some cash in an honest and decent way!

Y’all want to rip on these young kids for being in front of a screen watching TikToks and brain rot instead of going outside to play, but when they do you lot want to hound them for it? For shame, Smith’s. I always admired you lot as a community store and for you lot to treat the youngest of our community so poorly really makes me think twice of your place in the community.

Dorothy Guadagni

Love this store. Great prices, clean great quality Meats, well stocked produce, helpful staff, case pricing is always great buys. I can always find anything I'm looking for. All and all very pleasant experiences. Enjoy your shopping.

San Jose Home

Terrible customer service! I called to order a cake, was transferred back to the bakery 3 times before someone answered. I requested a lemon cake but was told it was not an option so ordered a marble cake. When I showed up to pick it up, I waited while 2 employees finished their conversation. They couldn’t help me - I had to wait for the one person who was apparently qualified to hand me a box - and when she finally did give it to me it was the wrong cake. The checkout process was a similar experience. Lots of employees but not working efficiently. A complete mess!

Poppi

Smith's has a big variety of Special items hanging on End caps, well maintained with stock products. Extra self- Check out registers, lines seemed to be lessened and more self-served for Seniors.
One Inspiring note are signing up on the app, Local Companies that are non- profit organizations, I chose the Douglas County Citizen Patrol ?.
What ever you spend accounts for the non profit organization and they receive a check from Smith's. It's something to think about helping out a nonprofit organization.