Abbey H.
3/5
Rollin Greens catered my August 2014 wedding. The food was phenomenal and we received many compliments. They contracted a serving staff for us and everyone, servers and Rollin Greens representatives included, were incredibly friendly.
The three star rating is for a bit of poor customer service I feel I received. I specifically requested that certain services be provided during my event (moving ceremony chairs to the reception area) and Lindsey informed me that extra servers would be necessary in order to facilitate my request. I was happy to pay extra for additional servers and Lindsey made the arrangements.
Unfortunately, despite the extra cost and extra manpower, it was several of my guests who were left with the task of moving the chairs. They volunteered their time and sadly missed parts of our celebration.
When I brought the issue to Lindsey's attention after the event, my concerns were received in a less-than-professional and not-so-nice fashion and I was told that it was my fault that there weren't enough servers to serve food and move chairs at the same time. I believe, however, that provided with the number of guests and the tasks requested of the serving staff, it is the vendor's duty to plan appropriately and in turn advise the customer of what is needed. When there was a concern with the number of servers, she expressed it and we made appropriate adjustments, yet somehow I was still blamed for not having even MORE servers and not planning adequately.
Bottom line is that these guys know what they're doing when it comes to the food but there is room for growth in their catering coordination and customer service skills. Eat at the truck frequently but be a little more wary when it comes to your event planning.
