REI - Phoenix, Arizona

REI Adventure Center Paradise Valley

Located at 12634 N Paradise Village Pkwy W, Phoenix, AZ 85032, United States, the REI Adventure Center Paradise Valley is a premier outdoor retailer and activity provider. With a phone number of 6029965400 and website rei.com, this store offers an extensive range of outdoor gear, clothing, and services.

Specialties: The REI Adventure Center Paradise Valley specializes in camping equipment, bicycle repair, bicycle sales, canoeing and kayaking gear, children's apparel, general clothing, outdoor adventure organizing, outdoor sports equipment, and footwear. They also provide ski equipment.

Other points of interest: Customers can enjoy kerbside pickup, in-store pick-up, in-store shopping, on-site services, delivery options including same-day delivery, wheelchair-accessible parking, an accessible entrance, and free Wi-Fi. Appointments are required for some services, making it convenient for customers to visit quickly or shop with ease.

Opinions: With 1032 reviews on Google My Business, the REI Adventure Center Paradise Valley has received an impressive average opinion rating of 4.4/5. Customers appreciate the store's extensive product selection, knowledgeable staff, and excellent customer service, making it a top choice for outdoor enthusiasts in the area.

👍 Reviews of REI

Robert S.

5/5

Mauricio is at REI Paradise Valley. I called the store today to ask if clothing I had ordered online had been delivered to the store as I had been informed it would be when I ordered online. Mauricio did the research and courteously explained that they had not yet been pulled and wouldn’t be ready until after noon or the next day. I hung up disappointed but not upset. 10-15 minutes later Maurice called me back to explain he had been wrong. The order had not yet arrived in the store and that I should wait until I received an email from REI. He called to let me know in order that I not make an unnecessary trip into the store. His professionalism in calling saved me hours and frustration in making an unnecessary trip. Well done and greatly appreciated Mauricio

Dallin

3/5

Lots of cool stuff to buy… with one drawback is the cash register is way understaffed.
When you’re paying these prices shouldn’t you get a speedy checkout as well?

Gilbert H.

5/5

It’s been a while since I’ve been to this store but it’s exactly as I remember it. The selection is extraordinary and the service is equally impressive. I can be in the store for hours but unfortunately I was in a bit of a hurry. I was able to score a great deal on some hiking boots and wool socks. D’Andre in the shoe department went above and beyond to make sure we walked out with a smile, and we did. Thanks for the great service and taking the time to explain in detail all of our options. Even gave us a little lesson on how to tie a runners knot! Will definitely be back again.

Michael R.

2/5

I bought a floppy brim hat for a trip to the Galapagos, so likely it would not be used beyond that trip. I found a comparable one on Amazon that was one quarter the cost. When I returned the hat to REI the man who “helped” me wanted to know why I was returning it, and when I explained he became upset telling me it was not the same world etc. etc. It was belittling and he talked nonstop without even letting me respond. Certainly not the experience with the employees there I have experienced before.

Katrina M.

1/5

I was in there for 15 minutes today to look for hiking shorts and was followed the entire time. The employee never asked if I needed help. He just lurked around and watched me. At first I thought it was coincidence, but I went to several sections of clothing brands and bam he was right there near me again. It was a clear display of discrimination. I will not be returning to this location.

Dorian K.

2/5

Great for mens clothing if you are a 40 waist with a 30 inseam and only wear size S shirts... otherwise they can order it online for you in 2 weeks. This place never has anything in stock in any normal size. Don't even bother.

Daniel M.

4/5

Tons of excellent gear and high quality brands. Prices are high but that’s not just REI, the quality of gear they carry commands high prices. Their used section was pretty bare.

Jason C.

5/5

We really enjoyed our time in this store. We're not from in town but we decided to swing in and see what kind of products that they have here. We love the selection of gear and the helpfulness of the staff. I talked to one staff worker for quite a while and he was really knowledgeable with the different activities and the area.