Quartz Hill Water District - Lancaster, California

Address: 5034 W Ave L, Lancaster, CA 93536.
Phone: 19433170.
Website: qhwd.org
Specialties: Water utility company.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, Debit cards, Credit cards.
Opinions: This company has 15 reviews on Google My Business.
Average opinion: 1.7/5.

📌 Location of Quartz Hill Water District

☎️19433170

⏰ Open Hours of Quartz Hill Water District

Monday: 8 AM–4 PM
Tuesday: 8 AM–4 PM
Wednesday: 8 AM–4 PM
Thursday: 8 AM–4 PM
Friday: 8 AM–4 PM
Saturday: Closed
Sunday: Closed

When looking for essential services in Lancaster, CA, the Quartz Hill Water District stands out as a critical provider of water utility services. Located at 5034 W Ave L, Lancaster, CA 93536, this district is conveniently equipped to cater to the water needs of its community. For those needing immediate assistance, you can reach them directly at their Phone: 1-800-19433170.

The district's official website, qhwd.org, offers a wealth of information for anyone seeking details about their services, billing, or any community updates. Here, you'll find that their specialties lie in providing reliable water utility services, ensuring that residents have access to clean and safe drinking water.

For individuals with mobility concerns, Quartz Hill Water District takes accessibility seriously. They offer a wheelchair accessible entrance and a wheelchair accessible parking lot, making their services accessible to everyone. Additionally, they accept both Debit cards and Credit cards for payments, accommodating various payment preferences.

In terms of opinions, the Quartz Hill Water District has garnered 15 reviews on Google My Business, which, while a positive start, brings down the average opinion to 1.7/5. This suggests there may be areas for improvement in their service quality or customer satisfaction. Despite this, it's important to consider the broader context and the specific issues highlighted in individual reviews.

For those considering reaching out to the Quartz Hill Water District, their emphasis on accessibility and acceptance of multiple payment methods is commendable. However, the mixed reviews indicate it might be beneficial to contact them directly through their website to discuss any concerns or inquiries you might have.

👍 Reviews of Quartz Hill Water District

Quartz Hill Water District - Lancaster, California

why? ?.

1/5

I relocated from Los Angeles and must express my dissatisfaction with the attitude of the staff here. The employees exhibit rudeness and a sense of entitlement regarding their services. Both the front desk personnel and those who assist over the phone display a condescending demeanor, lacking the respect that should be afforded to those who compensate them for their services.

Suzanne B.

1/5

I asked that billing go to my address not my tenants. There was money in my account yet they stopped my auto pay and I had no idea. My tenants didn't tell me until they got door notice of turnoff. Needless to say, it cost me a lot of fees. Do they care?

Patricia L.

1/5

This Local water company uses TG (territorial gangster) tactics as part of their commerce agenda. When I closed a bank account on the day my auto pay was supposed to go through, they shut off my water and then charged me a reconnect fee and returned check fee! FYI, the bill was payed on the due date through their online system. I did not incur a late fee, but they charged a fee for a "returned check" that they insisted my bank charged them. I called my bank, and sure enough they said they did no such thing on a closed account.

And every time I call to speak to a receptionist, or any time I visit the office, I get the same condescending and smug higher than thou attitudes from the minimum wage staff. It's unfortunate that I live in their water district, they are by far the worst run utility provider I have ever encountered. And since they are privately owned and run by a board of supervisors, they are not required to abide by California utilities commission laws.

If you live in their water district, you have no choice but to use their services. I wish I did not have to deal with these people. They are terrible.

Gaby V.

1/5

Terrible customer service. They will put you on hold past the cutoff time, then refuse to turn on the water even if it’s their fault you didn’t meet the deadline.

Helen S.

1/5

Not organized. I rent my home and QH Water continued to mail bills on occasion to my home out of state, causing my tenants to get late fees. Rude to customers. So unprofessional.

Jason G.

5/5

The office is very nice, clean and modern. Staff is friendly and willing to help. Very knowledgeable and they respond in a timely manner. Overall very impressed!

Greg A.

1/5

Horrible service. Get email to pay bill next day. Website to pay doesn’t work. Mailed bill stopped coming. How we suppose to pay?

Erik W.

5/5

Denise is the BEST