Potbelly Sandwich Shop in Northbrook - Northbrook, Illinois

Amin

I easily parked the car in the parking lot in front of the restaurant.

When you enter the hall, to the right is the place where you order and deliver food.

You must go to this section to order and get food. To the left of the hall are tables and chairs.
There are also tables outside.
The bathroom and floor of the hall and tables were very clean.

The #food was normal as well

Jen G.

After the 7-8 customers ahead of me were promptly served and rung up, I was ignored for several minutes, despite there being 4 employees present. When my salad was finally made, the employee dropped it at the unattended cash register and walked away, where I was again left to wait for seemingly no good reason other than complete indifference by the employees present. When I politely asked to be checked out, as I was running out of time to eat my lunch, rather than returning to the cash register, the employee who made my salad loudly mocked me and complained about me to his colleague. His intention was clearly for me to hear his passive aggressive, rude comments. This was shocking, as I had been patient and polite, despite truly awful service. When I asked to speak with the manager, the manager defended the employee and told me I failed to placed my order in the proper place. This is untrue, and rude and demeaning behavior toward customers should never be defended or tolerated under any circumstances. I left without my food and will never be back. I submitted a complaint to corporate through their website four days ago and unsurprisingly received no reply. The culture at Potbelly’s needs some serious and immediate attention.

UPDATE: I have reached out to Potbelly’s through the complaint submission form on their website, FB, IG, and then finally 4 days ago through the email address provided in the company’s response to this review. I have not received a reply through any of these channels. The reply below suggesting the company wants to look into this complaint is completely disingenuous.

John R.

Absolute disaster of a location. Avoid at all costs. Ordered delivery for an important meeting. Cancelled my order with no explanation. Reordered it, literally never came. Tried calling the store multiple times, no answer. Worst possible experience.

N A.

If the owner of this store actually cares to keep this place around and for it to be successful, they need to do a quality check on cleanliness and customer service. This was my go to place for lunch but it is loosing quality over time. I have had issues before but did not bother to write. However, after a recent experience, I will share that first train your employees to acknowledge people waiting to place an order. The staff doesn't even need to greet us walking in, but if they are working on a sandwich that is meant for pickup and if they see someone waiting in line, let them at least know that they will be with them in a few minutes.

I walked in. There was one family at the table already eating. There was one person fixing the bread and one person making sandwiches for a pickup order. I am just standing in the order area and these guys don't even bother to say anything. Are they under staffed or just too bored, tired?

I was planning to order soup also but I could clearly see how gunky the top lids looked and how unsanitary that entire soup container area looked. Unless they cleaned it at night closing,or since I was last there, I would recommend people to peek at their soup placement area first!

The food tasted decent. Tables were barley cleaned. I took my sandwich and decided to eat in my car instead inside. Will not be visiting this location again.

Yuliia R.

Ordered from this location several times and everything was fine. Today got a Wreck sandwich with a hair inside of it. So disappointed.

R J.

This is one of the most disorganized, unprofessional potbellies I've ever been to... The workers on the cash register, as well as the worker making shakes, seem to be completely clueless... The employee making the shakes, dropped ice cream and milk on the floor several times... In addition, the cashier, forgot to enter the correct items that were purchased, not to mention did not provide receipts to the customers. I would highly suggest that a manager start working on the weekends and make sure that employees get more training. I live in the area so I'm very disappointed as you can tell. Ps. The cashier in the picture is not the cashier I'm referring to, he took over obviously because the other guy couldn't seem to do his job.

Jessica A.

Delicious! This is my favorite Potbelly I've ever gone to. Food is always fast and fresh, and the service is excellent! The outdoor dining area is an added plus as well.

Michael A.

Incorrectly charged us twice for our order, needing us to do a bank dispute to get fixed. Our food was never ready for pick up. Extremely slow service. Sandwich made incorrectly with an ingredient my wife has dietary restrictions for. Argued with us when we asked for it to please be remade. Bad, slow, service and many mistakes.