Plumas Sierra Rural Electric Cooperative - Portola, California

Address: 73233 CA-70, Portola, CA 96122.
Phone: 5308324261.
Website: psrec.coop
Specialties: Electric utility company.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 40 reviews on Google My Business.
Average opinion: 4.3/5.

📌 Location of Plumas Sierra Rural Electric Cooperative

☎️5308324261

⏰ Open Hours of Plumas Sierra Rural Electric Cooperative

Monday: 8 AM–5 PM
Tuesday: 8 AM–5 PM
Wednesday: 8 AM–5 PM
Thursday: 8 AM–5 PM
Friday: 8 AM–5 PM
Saturday: Closed
Sunday: Closed

Introduction to Sierra Rural Electric Cooperative

Located at Address: 73233 CA-70, Portola, CA 96122, Sierra Rural Electric Cooperative is a vital electric utility company serving the community with dedication and efficiency. With a phone number Phone: 5308324261, they are easily reachable for any inquiries or assistance. Their online presence is strong, available at Website: psrec.coop, where customers can find more detailed information.

Key Features and Accessibility

This cooperative stands out for its wheelchair accessible entrance and accessible parking lot, ensuring that all members of the community, including those with mobility challenges, can access their services without difficulty. Their commitment to inclusivity is commendable, making it a welcoming place for everyone.

Customer Satisfaction and Service Quality

Based on the 40 reviews on Google My Business, Sierra Rural Electric Cooperative has garnered a fair average rating of 4.3/5. Many customers appreciate the company's responsiveness and the ease of handling issues through their helpful staff. The app for easy outage checking and convenient payment options has also been highlighted as a significant plus. An annual improvement in service quality has impressed users, especially after a drastic improvement during the last winter when no outages were reported. This suggests a reliable service that has consistently met and exceeded customer expectations over the years.

Recommendations for Potential Members

For anyone considering joining or seeking more information about Sierra Rural Electric Cooperative, visiting their official website is highly recommended. Here, you'll find comprehensive details about their services, rates, and customer support options. Given their history of performance and customer satisfaction, it's clear that this cooperative offers a trustworthy and efficient solution for your electrical needs.

Final Recommendation

If you're looking for a reliable electric utility company that prioritizes customer service and accessibility, Sierra Rural Electric Cooperative is definitely worth getting in touch with. Their track record of improvement and high customer satisfaction rate makes them a top choice for residents seeking dependable power solutions. Don't hesitate to visit their website at psrec.coop to learn more and perhaps even become a member of this exemplary cooperative. Your experience with Sierra Rural Electric Cooperative could be the next positive review in their growing list of accolades.

👍 Reviews of Plumas Sierra Rural Electric Cooperative

Plumas Sierra Rural Electric Cooperative - Portola, California

MM

5/5

Push just a couple buttons and you get a helpful person that knows something or will get you to another real person quickly that can take of your need. Great app for easy checking on the rare outages and for easy payment. Fair rates. I never attend the member meetings but seems like the communities keep them in line. I am happy.

Jeff B. C. H. (. B. C. H.

4/5

Compared to 5 years ago its night and day. Big winter last year and they performed very well. NO OUTAGES!!! I started off with a 1 star review and it has moved up annually. The internet service offered is much BETTER than digital path.

Garret M.

1/5

I get that people hate their ISP, but there are usually reasons for it. In the case of Plumas Sierra Telecommunications hatred doesn't even come close to describing what I think of the ENTIRE COMPANY.

I have been experiencing random disconnections and incredible poor performance for about a year. Performance and simple connectivity became so frustrating I contacted them 2-months ago and Plumas Sierra still haven't been able to resolve anything.

I have called their supposed technical support, which is little more than an glorified answering machine because all they can do is pass something along, innumerable times. So often I know some of them by name. I have called their offices directly, and have been reassured that they will be getting someone on it right away, only to have nothing resolves. I have provided them with detailed emails including 60 speedtests taken over the course of a month, after hunting for an email to send it to and only being able to send it to their info email, the only one they list on their site. I have talked directly to a representative three times. I have only ever received one voice mail response.

And after 2 months of little to no usability for the DSL I have been paying for their technician says he should be able to get around to it, NEXT MONTH.

This company also provides electric utilities to the area as well, and they can't even keep the power on reliably. Go ahead google Plumas Sierra Rural Electric Cooperative power outage and see for yourself.

The only reason that any of these people have jobs is because of the near-monopoly they have in the area. They are so bad that I would recommend that anyone frustrated by their incompetence should make an official complaint with the Better Business Bureau, the California State Utilities Commission for electric issues, and the Federal Communications Commission for their pathetic internet non-services.

Jermy E.

3/5

They don't give pertinent info during outages. Would be helpfully if we knew roughly how long outages would be so we can know weather yo fire up the Gemini or not.

Andrew J.

4/5

My bill is extremely low. Unfortunately the extra monthly service fees sometimes more than bill each month.🥺 SolAr looking real gooD right now😜

Wendy &. W. M.

5/5

I’d have to say that out of all the spotty services I have tried in the area for internet here in portola, Plumas rural electric cooperatives Coax has been the best! Best price and best service, very helpful customer service as well, THANK YOU!

adam C.

5/5

Just had a fuse on a transformer go out on my property. Paul from psrec was out to my location and had the problem fixed right away. I have never had a power company be so prompt and professional. THANK YOU!!!!!

Kyle B.

5/5

I called them because my power was out, and they sent some very nice technicians over very quickly.