Kraft Heinz-Champaign - Champaign, Illinois

Sarah M.

This place is HORRIBLE. Avoid at all cost!!! Driver had appointment at 1:30pm tried to check in earlier at 11 am and was told that he had to leave and come back to check in at his appointment time. He came back and they gave him a door and waited 6 hours and they didn’t even START to load him. There were people waiting 10+ hours and were not loaded. We had to cancel the load because he couldn’t make his appointment which was for the same day at 8pm. One woman who was working in the shipping office told him if he wants to leave he can leave. The next woman who was in the office told him she’d call the supervisor, after waiting for the supervisor he showed up and said he will check and come back and never came back. The worst company I have ever seen! 10/10 DO NOT RECOMMEND!!! Unhelpful, lazy and rude

Tim O.

Hello all, I work for Kraft Heinz. Have for just over 34 years. After reading some of the reviews and seeing the pictures, there's something you need to understand. There are TWO businesses on this property. The tan, older looking building on the North is KRAFT-HEINZ. The new, large grey building on the South with dock doors around the whole place is CJ LOGISTICS. They put up a sign that says Kraft Heinz. But it's the buffer warehouse.
Kraft Heinz is an APPOINTMENT ONLY FACILITY. Our main inbound delivery hours are 6:30am to 13:30 (1:30pm) if you come after 1:30pm you may have a wait as the second shift is barely a skeleton crew at best, as is the night shift. We don't typically schedule live loads to be unloaded in the evening or overnights.
If your late or very early we do everything we can to accommodate you but not guaranteed. Typically we are very busy. Just because every single dock door is not in use, does not mean we are not busy. Not all doors are functioning doors anymore.
Come in be polite and respectful and we will be polite and respectful back to you. Please be patient, the people in the windows know you are there. Give them a few minutes to finish what they are doing.
FYI Kraft distribution shipping typically averages around 7 outbound loads each day +/-.
THE VERY LARGE MAJORITY GO OUT OF CJ LOGISTICS. Easily 99%. I'd recommend you check there first (The grey building door 195) that will help keep you from making a tight turn around and going back there if you come to the K-H tan building first. When picking up Outbound loads you should always check in at the Grey building first. It's just easier, trust me. We appreciate that your time is valuable and we do our best. Thank you!
Pics show the Receiving/Outbound DC door you CHECK IN at, Never back into any dock door before you check in. Head up the green stairs thru the green door. Straight thru the blue door. Then to the to the right to the double window for Receiving inbound. Or IMMEDIATELY left behind the blue door to the left of the water fountain for Distribution Shipping Outbound Pickup.

When checking in you will be told the following:
1. Break your seal. (This should be checked and verified by security already. Please throw it in trash or
on the tail of the trailer)
2. Open the doors
3. SLIDE your Tandem Wheels all the way back. This is very important as some items are tall and some are easy to tip over when unloading. OCCASIONALLY when you forget to slide them, we can manage to unload. But please don't be upset is we come as you to slide them. Back into the door number you will be given at that time by the person at the desk. Door numbers are shown up near the top of the building above the doors.
4. Once the light changes to Red and we unload you and it goes back to Green. Come back inside for your signed bills.
Thank-you! Safe travels out there
Also, there is a restroom and vending machines in there as well. The machines take cash or something called Pay Range, it's an app you can put cash on and pay with your phone. We all use that. Much better than carrying cash and it works even if the cash part is broken. Definitely recommend the PayRange app.
I forgot to mention that the entrance is on Mattis Ave. There is NO semi entrance on Bradley. Your BOL may say 1701 W. Bradley or 1702 or other, but actual Semi entrance and exit are at 702-710 N. Mattis Ave at the stop light near AutoZone and The Auto body shop.
One way in, one way out.
If your bringing in packages or pallets of items to be unloaded AND you ONLY HAVE 6 pallets or LESS you should go to door 80 for our mail, parcel, LTL type unloading. If no one is around, there is a number listed to call and someone will be with you shortly.
1-7-24:
I'm tired of complaints about CJ logistics being put on Kraft-Heinz Google reviews. Even the photos posted are CJ Logistics. If you go into or out of the big GREY BUILDING on the SOUTH near the truck entrance you are at CJ Logistics. Complain to The CJ Logistics Champaign on Google.

Lakh B.

Had such a bad experience with this facility. Arrived before my appointment time but gave dock after 6 hour wait. Took solid 11 hours to unload my trailer after giving dock. Every time I went to check status on my unloading the receiving staff always behaved so rude and have only one answer “ don’t know how long more it gonna take ”. The staff have no respect for drivers and their time. Don’t know if they are short staffed or it just their normal way of doing business. But receiving department is so unprofessional. I am not going this facility, I wish I can give lower than one star rating.

Ahmed I.

I had a great experience in this location my Appointment was 8:30Am I checked in at 7:30pm they give me door right away and unlocked me in the middle of the night they never wake me I got my POD first thing in the morning! Depending on how busy they are but in overall they are very nice people and helpful be respectful and they will respect you as well

Azul T.

Lady at the scale was super nice. Facility has a bathroom for drivers. Delivery office could be better but overall not a bad place to deliver.

DieselHD T. R.

Appointments mean nothing to this place!
Got there 4:00pm for a 10:30pm pickup appointment. Security guards were respectful and polite, Shipping/Receiving office personal were rude.
Checked in at Shipping office 4:15pm, they let me stay on their parking until they have available door. Checked with them again 10pm and still no door available. 3 hours later same thing. They have no respect even you have strickt delivery appointment on next day.
After 12 hours at their facilty trucks were not moving in/out of the docks, same trucks keep on sitting on the dock. I guess they dont have enough people to load/unload the trucks. Spoke with some drivers being there already for 20 hours!!!
I left without being loaded. Its your call to take the risk, but the best advice I can give you is RUN Forest, run!
I will never ever go back to this place! Not worth it the amount of stress you are getting there. Even 1 star is too much for this place. Truck drivers you are warned!

Ankush A.

One of the best place I like to deliver stuff bcz of their time management and staff.
Lady at security is super nice she speak so respectfully to everyone

The K.

I really wish I could give them lower than a star like come people this load was a drop hook now these mfs saying it won’t be loaded til the morning. I ain’t mad at them though. I just know not to take a load from here ever again.