B S.
1/5
I implore you, find another hotel!
First, 20min after booking a room 6wks in advance, I realized thereâs a Hilton closer to the office Iâd be visiting, with a higher per room charge. I called asking if I can pay the difference and move the booking to the other Hilton, but was told thereâd be a $200 cancellation fee on a $160 room.
Next, I get to the Round Swamp Rd location to check in, and after repeatedly telling an employee that Iâll carry my own bags, he annoyingly and rudely insisted to touch my bags, telling me how the hotel doesnât pay him enough and he relies on tips, as if thatâs my problem.
Then, after waiting 15 min to check in while 2 employees (Kelly and Mia) at the front desk were flirting with other employees, I finally get to my room. I booked a double bed but was given a single bed. I had to go back to the front desk to change my room. This time Kelly and Mia were available, but it took them 10min to verify I ordered a double bed, while they checked their system and refused to acknowledge both my printed receipt and electronic booking information.
I get to the double room (weâre now about 30min from the time I got to the hotel) and the room smelled like a wet basement and was dirty. Itâs as if the hotel tried to con me into taking a single bed, then delayed on purpose to have time to do a shotty cleaning job in the room i did book. I didnât want to be further inconvenienced with wasted time by arguing with the incompetent front desk employees, so I settled. I lit a candle to mask the gross smell instead. Then they told me I shouldnât be lighting candles. Iâd love to not have needed to light a candle Hilton.
Two times during my 3 day stay my room
card stopped working, so I had the pleasure of having to deal with the front desk employees yet again. One of the times, again they were too busy flirting with other employees, making me wait to get into my room. Their excuse on why the room card locked was that they thought I checked out, and it was my fault bc changing from the single bed room i didnât book to the double bed room caused confusion in their system. Iâm sorry for the confusion of being given the wrong room, Kelly and Mia.
The premises.. while mostly nice certain locations were gross. The bathtub looked like it had blood on it, there were nail clippings on the chair in my room, the stairwell had poop stains on the wall and smelled like a dirty wet basement.
Next, the heat didnât work in the room. I set the temp to 80s but it never passed 60. And the heating machine had an erroneous sharp piece of metal sticking out from it.
Lastly, they have spying devices in the room. Look underneath sinks and countertops to see their spying devices. When I asked why they had that (bc I wanted to be annoying after my unpleasant experience), Kelly and Mia with smiles on their face said âoh, well, thatâs for safety of our employeesâ then refused to answer how spying devices in a bathroom protect their employees.
Terrible experience, terrible hotel, but most of all, a lot of employees are incompetent, The front desk employees act as if they wish they were Hilton daughters. If they are worried more about customers than flirting with other employees, theyâd likely be more accommodating. Theyâd be better suited as bartenders if they want to get paid to flirt.
I will say⊠the cleaning staff were great. When i pointed out blood on the tub and nail clippings in the room, the staff immediately cleaned it (note: i reported this to the cleaning staff directly bypassing the incompetent front desk employees). The cleaning staff should be promoted to Customer Service and Customer Service should be fired or demoted to lower positions more conducive to their incompetency.
Dear Tim: I most definitely accurately described your establishment. Your rebuttal of belittling my âgrievancesâ, and stating a âsingle bedâ is not a room with one single bed is exactly what I expect. Can u please address the blood spying heating while youâre willing to engage? Or did you purposely ignore those âgrievancesâ?
