Champlain Valley Equipment - Cortland, New York

Address: 638 NY-13, Cortland, NY 13045.
Phone: 77539656.
Website: champlainvalleyequipment.com
Specialties: Tractor dealer, Agricultural service, Farm equipment repair service, Farm equipment supplier.
Other points of interest: Delivery, In-store pickup, Wheelchair accessible entrance, Wheelchair accessible parking lot, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 52 reviews on Google My Business.
Average opinion: 4.6/5.

📌 Location of Champlain Valley Equipment

Champlain Valley Equipment 638 NY-13, Cortland, NY 13045

☎️77539656

⏰ Open Hours of Champlain Valley Equipment

Monday: 8 AM–5 PM
Tuesday: 8 AM–5 PM
Wednesday: 8 AM–5 PM
Thursday: 8 AM–5 PM
Friday: 8 AM–5 PM
Saturday: 8 AM–12 PM
Sunday: Closed

Champlain Valley Equipment: A Trusted Agricultural Partner

Champlain Valley Equipment stands as a respected and established tractor dealer serving the agricultural community. Located at 638 NY-13, Cortland, NY 13045, this company has cultivated a strong reputation for providing comprehensive agricultural service, reliable farm equipment repair service, and a robust selection of farm equipment supplier offerings. With a dedicated team and a commitment to customer satisfaction, Champlain Valley Equipment is a valuable resource for farmers and agricultural professionals.

About Champlain Valley Equipment

Founded with a vision to support the local farming industry, Champlain Valley Equipment has grown into a significant player in the region. They specialize in a wide range of equipment, catering to various needs within the agricultural sector. Their core competencies extend beyond simply selling machinery; they offer valuable support services, ensuring their clientsâ operations run smoothly and efficiently. The company prides itself on its knowledgeable staff, who possess a deep understanding of the equipment they carry and the challenges faced by their customers.

Services Offered

Champlain Valley Equipment provides a holistic approach to serving its clientele. Beyond the initial sale of equipment, they offer:

Tractor Sales: A diverse inventory of new and used tractors from leading manufacturers.
Agricultural Service: Comprehensive maintenance and repair services for all types of farm machinery.
Farm Equipment Repair Service: Experienced technicians capable of diagnosing and resolving a wide spectrum of equipment issues.
Farm Equipment Supplier: A vast selection of parts, attachments, and implements to complement their equipment offerings.
Delivery: Ensuring equipment arrives safely and efficiently at the customerâs location.
In-Store Pickup: Convenient option for customers who prefer to collect their purchases directly from the dealership.

Furthermore, Champlain Valley Equipment understands the importance of modern payment options. They accept a variety of payment methods, including credit cards, debit cards, and NFC mobile payments, streamlining the purchasing process for their customers. Their commitment to accessibility is evident in their wheelchair accessible entrance and wheelchair accessible parking lot, demonstrating inclusivity and a dedication to serving all members of the community.

Customer Experience & Feedback

The positive experiences of Champlain Valley Equipmentâs customers are consistently reflected in their online reviews. On Google My Business, the company boasts an impressive average opinion of 4.6/5, based on over 52 reviews. These reviews consistently highlight the company's efficiency, friendly staff, and dedication to customer service. Customers frequently commend the quick turnaround times, noting that they are âget you in and out quicklyâ and that the staff provides âgood care of you.â

One particularly insightful review details a situation where a customer needed a drive shaft for a snowblower with only two days before Christmas. The staff, including Zack and Chris, promptly located the part in stock and arranged for its delivery via UPS on Christmas Eve, demonstrating exceptional responsiveness and a willingness to go the extra mile. Another customer mentioned inheriting a 5000 Ford tractor and appreciated the dealershipâs ability to locate and restore years-old accounts associated with the machine, showcasing their organizational skills and commitment to supporting legacy equipment.

The feedback also praises the dealership's âfriendly and easy-goingâ counter staff and the âpainlessâ process of returning items. Customers consistently express their satisfaction with the overall experience, reinforcing Champlain Valley Equipmentâs commitment to building lasting relationships with its clientele. The dealershipâs reputation is built on a foundation of trust, reliability, and genuine customer care.

Contact Information & Location

For those seeking to connect with Champlain Valley Equipment, hereâs the pertinent information:

Address: 638 NY-13, Cortland, NY 13045
Phone: 77539656
Website: champlainvalleyequipment.com

Champlain Valley Equipment is easily accessible and welcomes visitors. The quick visit option allows for efficient inquiries and assessments of their offerings. It's a convenient location for farmers and agricultural businesses in the surrounding area.

The dealershipâs dedication to providing a seamless and positive customer experience, coupled with its comprehensive service offerings, positions it as a premier agricultural resource.

👍 Reviews of Champlain Valley Equipment

Champlain Valley Equipment - Cortland, New York

mark S.

5/5

I called and spoke with Zack and Chris. I needed a drive shaft for a snowblower. They had the part in stock. It was 2 days before Christmas when I called. I had the part in my hands via UPS Christmas Eve. Thanks for the quick service and working with me

Nathaniel E.

5/5

They get you in and out quickly and take good care of you. I inherited a 5000 Ford from a family member and they still had years old accounts on file. Super painless to do returns, counter guys are all really friendly and easy going. Well worth shopping there.

Pauline J.

1/5

Bx 2380: deliver 6/15/24.
Case 01463265
Calling attorney for lawsuit 7/12/24 for full refund of $25,000. And now - now it will be attorney fees too. For whaaat? Just deliver a working machine. Is it that hard?

dealer REFUSE to fix a mid deck manufacture issue AND/OR hydraulic leak. 1 qt missing per 4 hour run time.

6/15 delivery day - deck broken. ( welded left weak spot bent)
Wade Brown ‘inside sales’ You told me I could run over a 2x4 with this machine no questions asked. Your 74 y/o ex horse farm mother has the bx 1880 and she can run this property no problem and a 2x4.
Wade. When I called You said. “That doesn’t sound right”. Maybe it’s soft metal - sounds like a manufacture defect. I’ll send someone out courtesy”
Then called me back after the tech told us personally oh yea- this happens all the time. and said. Yea. Sounds like manufacture defect.
You followed up with - I see you have the insurance. So you just have to pay 250 and make a claim.

WHAAAAAT? manuf…… *i* pay? Oh wait for it guys it’s gets waaaay deeper and way better …

Wade. Your guy said it just happens all the time and it’s no big deal. Then you follow up call and say oh hey…:. Since you have an extended service warranty you paid 2500 for - let’s just run it through that and we’ll get paid by Kubota except th $250 you’ll pay out of pocket.

Because that suits who? This is a brand new machine with a soft metal weld surrounding the left list blade. (Pic attached mind you)

Long story short w the hydraulic - wades oh - May not have been delivered full because it’s a bumpy ride here ( had 2. 4 hours on it at delivery). So basically Wade, your service techs are useless? Don’t know how much to fill a new machine?

Anyhow. Next day. It doesn’t even read on the plastic stick. . We put a full quart in it. After the deck debacle. Okay. Wade said it’s cause of “burps” and his service techs don’t k or how to properly bleed lines before delivery. .

Over the next 14 hours ( we did 12 of those ) we had to put in 3 full quarts.

THATS A PROBLEM.

Wade calls back says. Yea. Just make a claim with your insurance only cost you 250 deductible for the manufacturer defect.

Upon calling Kubota corporate - their first reaction was just aghast.
But the owner of EMPIRE TRACTOR made a statement “ this consumer’s issues with the machine are a result of an accident on their property and we are not responsible.

WHAT ACCIDENT?

Huh!!

Where were you when this accident occurred? Describe the accident to me please. Wheres the police report?

No accident occurred here. You decided upon some fancy verbiage to twinkle foot your way out of being responsible for defective equipment is what I surmise.

Kubota rep called me to tell me the news and stated “ Kubota backs its dealers”. Meaning. They won’t cover the basic warranty !!!!!

Loook. At the freaking picture!!! That caused the deck to fail AND the hydraulic leak? Seriosuly? it’s a tractor capable of running f over a 2x4 is it not Or was that a salesman’s lie Wade? Did I pay 25k for a simple lawn mower?

Oubhhh. You want to start about the invoice I signed for 23 k in person? Vs the 25+ is on my Kubota credit ? Or the docusign documents I’m locked out if? Where I can’t even retrieve the original document because for the first time in 20 years there’s a sender lock on reviewing our downloading them

I was in real estate for 20 years. Never seen such thing. That’s why I never thought to check for it when I signed your documents. Never ever EVER seen that before.
Oh hey - thanks ALECIA for not responding to my request for access to the documents I signed so I can view them.

Great racket you guys all have going on.

Alecia. Wade. The owner.

They figured it out.

Doug R.

2/5

Even with the Kubota model and serial number the parts counter could not find the replacement part. The part diagrams from the computer were either not available or unreadable. You will better off going to Grainer on line or doing your own research. They were nice but not very helpful.

Timothy D.

5/5

Had an old backhoe with clutch problem. They were able to send a service technician the next day and repaired the issue on site in a very timely manner. I was very happy

Michael W.

5/5

Very friendly and efficient staff. Been here a couple of times picking up orders for friends that live out of the area. Everytime they've called in and ordered their product, I've gotten there, the order was ready, and I was in and out quickly! Staff was quick to help carry the product to the vehicle and always were in good moods!

Jim B.

5/5

Had a hard time finding parts for my New Holland tractor. Jake was a big help tracking down what I needed, and made some good recommendations.

Shawn M.

5/5

Great place, knowledgeable staff - were able to look me up in the system and provide info on past purchases.