CAP Management - Denver, Colorado

Rebecca B.

I’ve had an excellent experience with Gwen Gehrke. They are professional, responsive, and truly care about their tenants. Any maintenance requests are handled quickly, and communication is always clear and timely. They go above and beyond to make sure the property is well-maintained and that residents feel valued. Highly recommend to anyone looking for a reliable and trustworthy property manager!

Justin M.

I had the pleasure of working with CAP Management, and I cannot recommend them highly enough! Specifically, Jonathan Cole has been an exceptional asset to their team. From the start, CAP Management has demonstrated an unwavering commitment to providing top-notch service. Jonathan, in particular, stands out for his incredible responsiveness—whether I have a question, concern, or need assistance, he’s always quick to respond and takes the time to address everything thoroughly.

What really sets CAP Management apart is how genuinely they care about both their unit owners and the occupants of the building. They go above and beyond to ensure that the property is well-maintained, comfortable, and safe for everyone. Jonathan’s proactive approach to problem-solving is a huge asset. He doesn’t just wait for issues to arise—he actively works to prevent problems and is always ahead of the game in ensuring the property runs smoothly.

It’s rare to find a management team that is so hands-on and deeply invested in the success of their buildings and residents, but CAP Management and Jonathan Cole have exceeded every expectation. If you’re looking for a management company that truly cares and works with integrity, you cannot go wrong with CAP Management!

Amanda L.

If I could rate them at zero stars right now I absolutely would. CAP is slow to address maintenance issues, ignores or cancels work orders on their portal, and allows problems to exponentially grow and therefore cost more money to resolve. My first work order re a leak in our only laundry room was marked complete on 09/15/2024. Nothing was done. Since that time I have put in work orders on the portal and/or emailed photos to the person @ CAP responsible for maintenance on two additional occasions. Each of my work orders were marked complete. They did absolutely nothing, taking the word of a vendor THREE times over our work orders and photos. The standing water has grown bacteria, become slimy, and emits an extremely foul odor. Avoid this company if your goal is customer service and executing large maintenance projects.

01/03/2025 I’d like to add to this review and address CAPs “response” that failure to clean up sewage waste was just a “mix up” and the issue was resolved. CAP cancelled our work order THREE times! Meaning that they send a worker to the incorrect property three times without catching on to their error. When they did “clean” it up the mop bucket with sewage and a trash can filled with wastewater was left behind. Frustrated and disgusted with their “resolving” the issue two members of the board cleaned it up. And don’t get me started on the decks we have trying to get replaced since APRIL. Now it’s 2025 and construction has not been started.

Bobbi B.

I worked closely with Gwen to get on the schedule for an inspection that we do for one of their buildings. She is a delight to work with! I received everything that was needed quickly and there was great communication from her.

Julianna T.

I’ve had a fantastic experience with the CAP! Their team is professional, responsive, and truly cares about the communities that they oversee. Highly recommend them for anyone looking for reliable property management!

Katie R.

Truly a terrible and incompetent management company. We bought our condo two years ago and since then our back deck has been rotten and dangerous. We put in a work order before we moved in and it has still not been dealt with. This season, the heat has not been working properly for many of the residents and yet we were told it was owner responsibility. We paid the vendor nearly $400 only to find out that our neighbors were having similar problems. They are not very responsive and let issues get really bad before paying attention. This is not how one manages a property.

We consistently have work orders closed for no reason, and have problems that are allowed to go too far.

I truly regret buying this property as we are now facing down numerous assessments that could have been avoided had the property actually been maintained.

Stewart L.

I'd give zero stars if I could. They took over our building this year and we have had no A/C for weeks. They barely communicate about the issue and seem content to let it go on for at least another two weeks. Will we have A/C by Independence Day? Who knows. This management company is a joke.

Edit: their reply is a great example of their attention to detail. Don't seem to see an issue with not even checking the HVAC until it was needed and didn't even bother to get my name right.

Update 12/23/24: nothing has improved. In addition to the issues above, we also had a garage door that was stuck open for over a month, leading to at least one resident's car being broken into. We had a leaking roof that impacted 4 units that they didn't attend to for about two weeks other than to get someone up there to "look at it." And when he showed up to look at it, the roof access was locked. I have personally had to assist repairmen on multiple occasions for issues that don't even pertain to my unit because CAP doesn't send anyone to meet them or even let them in the building.

And, to top it all off, they love to send snarky emails from a "Do not reply" email. See attached for the most recent example.

Michael D.

I wanted to acknowledge the comprehensive follow-up from Gwen at CAP Management to a service request at my condo complex and to thank her for her for the professional follow-up and patience for all of my requests!!!