Baskin-Robbins - Sahuarita, Arizona

Jackie Lippincott

Literally the WORST.

The have no flavors.
Everything that I wanted to order they were out of.

Marigold dreamsicle? OUT.
Icing on the cake? Nope.
Salted caramel? Out
Peanut butter and chocolate? Sorry!

No wonder the reviews are terrible for this location.

Nicole Martin

Very rude and impatient people working there! The young man behind the counter clearly did not have time for me. He threw his invoice book at me so I could fill my own order. Didn’t want to make two shakes for me and my child. Tried to just give her the caffeinated beverage so he could be lazy instead of cleaning the blender jar to make a new one. Never going there again don’t recommend AT ALL EVER!

Sydney Scruggs

Nearly every time I come here I wait 10-15 minutes in the drive thru before anyone even responds at the speaker box. And that’s when I’m the only one in line. The wait at the window is usually another 5-10 minutes. Terrible service. Slow, rude, and lazy employees.

Today, I went in the afternoon and waited 10 minutes in the drive thru without getting a response. I then, decided to go in to the lobby. After walking in the girl behind the counter had AirPods in and said they were closed. Even though the lobby doors were unlocked, the lights were on and the hours of operation stayed “open”.

Put a Cold Stone Creamery or bakery here instead!

Aida Cañez

I ordered an ice cream cake for the office to celebrate monthly birthdays. I was embarrassed when I opened the box to find the cake looking as it did. As we all know, ice cream cakes are not cheap. I tried contacting the store to speak to a manager. No one answered the phone. This was purchased at the BR in Sahuarita, AZ. VERY DISAPPOINTED

Chana G

Out of Vanilla ice cream. A basic flavor. $14 for 4 scoops of ice cream. It's like they're trying to be the worst.

Rose Newton

How is it that I have gone multiple times looking to get a shake and the blenders are broken every time. This has gone on for 6 months. And even though a certain icecream is listed they are saying they don’t carry it? This is so beyond ridiculous. I will no longer be going here I would rather drive to green valley then waste my time here ‍♀️

Bambi Benitez

So I go this morning to get a dozen "assorted" donuts and drinks. Well my first mistake was asking for an assortment and not picking them out myself. The young girl, I think her name was Jessica gave me pretty much all the same type of cake donuts, no frosted, no sprinkles not much of any kind of assortment. So I went back up to ask if there was a price difference in the donuts and if that was why I didn't get that good of an assortment. The first thing she says, well we can't change them out. So I asked again what is the difference and I would have liked a little better of an assortment. She then said she would make me another box and to keep that one. Well out of nowhere this young guy comes and snatches the box out of my hands very rudely and tossed the box on another counter. I asked the girl why he took the box if she said I could keep it. to be clear I would have paid for the better assorted box, I wasn't trying to get free donuts. However, no one even gave me the chance to say that. I told the guy he was very rude and he started raising his voice and making a scene. I asked who the manager was, he pointed to another young lady. I told her he has poor customer service. She says I know and I will have a talk with him. First off all if she knew this why allow that, secondly she didn't even tell him to stop or anything. He kept arguing and raising his voice and she still didn't say anything. I will not go to this location ever again, I don't care if it is literally down the street from my house. I will go out of my way to somewhere else. This type of customer service is not acceptable and you need to put your employees through some sort of "back to basics" customer service training otherwise they shouldn't be working in that type of position.

Kelsey Martin

I just attempted to go at 1330 on a Monday afternoon, and they're somehow closed. Even though their hours state they are open. I sat in the drive thru waiting for 10 minutes, before walking into the lobby that was open to be told by two employees they're closed. By far the worst location I've ever been to.