Jones-McLeod - Birmingham, Alabama

Jones-McLeod: A Comprehensive Overview

Based at 1530 Alton Rd, Birmingham, AL 35210, Jones-McLeod stands as a significant entity in the Alabama appliance and food processing sector. This comprehensive overview delves into the company's offerings, reputation, and the key reasons why it is a notable business in its field.

Core Services and Specialties

Jones-McLeod offers a diverse range of services catering to both residential and commercial clients, solidifying its position as a multifaceted provider. Their core activities revolve around the realm of appliances, providing comprehensive solutions from repair to sourcing. Key areas of expertise include:

• Appliance Repair Service: They provide meticulous repair services for various household appliances. Technicians are dispatched to handle issues on-site, ensuring minimal disruption to the client's routine.
• Appliance Parts Supplier: Jones-McLeod acts not only as a repair service but also as a parts supplier. This allows customers to obtain specific components for their appliances, either for self-replacement or to expedite the repair process.
• Appliances Customer Service: A dedicated customer service team is available to address inquiries, provide information, and manage service requests efficiently. They serve as the primary point of contact for clients seeking assistance or clarification.
• Food Processing Equipment: Recognizing the industrial side of appliances, Jones-McLeod also deals with food processing machinery. This extends their expertise beyond typical household needs into commercial kitchens and food manufacturing environments.
• Repair Services: Beyond standard appliances, their repair capabilities extend to other equipment, reinforcing their role as a versatile technical support provider.
• Used Appliance Store: Offering a selection of pre-owned appliances provides customers with an affordable alternative, catering to budget-conscious buyers or those seeking specific models not readily available new.

Business Operations and Facilities

The company operates from its dedicated facility at 1530 Alton Rd, Birmingham, AL 35210. This strategic location in Birmingham places them conveniently for serving the local population and surrounding areas. The phone number (205-251-0159) serves as the primary contact point for inquiries, scheduling services, or purchasing parts. For direct online engagement and potential product inquiries, their website (https://jones-mcleod.com) offers additional resources.

Operational characteristics that enhance customer experience include:

• On-site Services: A key differentiator, as technicians are sent directly to the customer's location to diagnose and repair appliances, saving time and effort.
• On-site Parking: Practical consideration for clients who utilize their repair services, ensuring convenient drop-off and pick-up for the customer and the technician.
• Credit Cards: Accepting credit cards facilitates smoother transactions for parts purchases or service payments, adding customer convenience.

Reputation and Customer Feedback

Jones-McLeod has established a strong reputation, evidenced by their presence on Google My Business, where they have accumulated 76 reviews. A significant majority of these reviews have been positive, reflecting high customer satisfaction. The average rating of 4.6/5 speaks volumes about their service quality.

Client feedback highlights several strengths contributing to this positive rating:

• Professionalism: Reviews consistently commend the professionalism with which the company handles service calls, indicating courteous and competent staff.
• Communication: The practice of technicians contacting customers upon arrival and departure is noted as a valuable touchpoint, ensuring transparency and customer awareness.
• Thoroughness: Completing pre- and post-communication is appreciated, suggesting a methodical approach to service delivery.
• Billing Practices: While requesting separate invoices for work on multiple units, the accounting department's ability to fulfill this requirement is acknowledged, showing attention to client billing preferences.
• Reliability and Trust: The explicit statement that the service earned future business underscores a sense of reliability and trustworthiness. Being added to a 'Vendors list' signifies a high level of approval for ongoing business relationships.

Why Jones-McLeod is Recommended

For individuals or businesses in the Birmingham area seeking appliance-related solutions, Jones-McLeod presents a compelling option. Their combination of comprehensive services—repair, parts supply, customer service, and used appliance sales—caters to a wide spectrum of needs. The provision of on-site services is particularly advantageous for those seeking convenience and avoiding the hassle of transporting appliances. The presence of on-site parking further enhances the practicality of their service model. Accepting credit cards simplifies financial transactions. The overwhelmingly positive customer reviews, averaging 4.6 stars, serve as a powerful endorsement of their quality of service and customer commitment. Choosing Jones-Mcleod means opting for a reliable partner with a demonstrated track record in appliance care and support.

👍 Reviews of Jones-McLeod

James H.

5/5

Jones-McLeod handles the service call with professionalism. We request that every tech calls upon arrival and departure. The tech completed the pre/post communication. We request that we receive separate invoices for work performed on separate pieces of equipment. Accounting department had fulfilled this requirement for us. JM has definitely earned our future business. We are very glad to have them on our Vendors list.

C J.

5/5

Great staff! Courteous and quick. Can fill almost ALL restaurant equipment and parts needs. Great inventory in stock. And since they are the Local PartsTown distributor, parts are practically unlimited. Between James and Sandy, and the rest of the staff, there’s not much they can’t answer.

Thanks guys for all the help over the years.
B Safe!
CJ

OOPS, Almost forgot, they also have a service dept that can help with your restaurant kitchen needs.

annie G.

5/5

Always amazing and some of the best customer services you will ever had. Has helped my business several times

Kayla V.

1/5

Miscommunication, broken promises and WAY overpriced. They drug out a simple fix for over 2 months that CRES ended up resolving in a matter of 30 minutes. Jones McLeod claimed the part they replaced on a cooler was faulty so they ordered another and kept saying they were just waiting for the part to come in. When I called the last time to cancel all pending services they said that they were happy I called because the parts finally came in and they would be out within the next 3 days but never updated me that they were actually in until it was too late. Those parts were not necessary according to CRES so give them a call instead. John was great, and like I said before, had everything fixed in 30 minutes after I waited on Jones McLeod for OVER TWO MONTHS! 1 week later and all coolers are going strong. Don’t waste your time, energy or money in trusting this company.

Carla M.

5/5

We had an amazing experience with Jones-McLeod. Everyone was super friendly and very responsive, we appreciated all the attention they paid to every detail of our experience. Thank you again. We will continue our partnership with a great company.

Aimee B.

5/5

We are a catering company at Savoie. When our ovens, stoves, fryer, or coolers go out we are helpless. Jones McLeod has had our backs countless times and repaired things quickly. Even when they were busy or short staffed, they've taken care of us so we can do our jobs with events. Christina and Mike my favorites in service orders. All the repair people are fast and professional and nice. I couldn't get my job done if they didn't do their job! Andrew, Craig, Stan, so many repair staff have always been courteous, professional, and timely. I can't say enough about Jones McLeod keeping us up and running!

The H. D. C.

5/5

We just started using Jones-McLeod and the 3-4 times we've called, they've been able to send someone that day. The techs were polite and kept in touch through the process if they had to order something for the repair. Will definitely continue using them.

Parrish G.

5/5

We've been working with Jones-McLeod for over 3 years at Walk-On's Greystone.
Very professional and efficient staff, from Christine or Derek in service, or Mario & Chris on service work, to Andrew in sales. Very competitive rates and quick service. I can honestly say they've taken very good care of all of my restaurant's equipment and I plan to continue business with them in the future!