Off The Block Kitchen & Meats - Sayville, New York

Stef L.

I absolutely LOVE this place! The service is amazing, and the food is beyond inventive and consistently delicious! I have been coming here since they opened and I will never stop lol. They change their menu seasonally, so always something new to try. I highly recommend going here to dine in, take out, or grabbing something from the butcher.

Sean P.

I have to say each and everytime i have chose off the block for lunch or dinner the experience is always exceptional. I’m a reparative customer and each time is better than the next. Friendly staff food is amazing need I say more. Highly recommended for sure.

Chase S.

Absolutely fantastic atmosphere and full of extremely friendly locals. I ordered the prime ribeye and it was seared to perfection 👌 amazing crust and the garlic was to die for! Can't recommend this place enough

Glider R.

Great spot! The food was delicious and the service was attentive. Definitely a spot to try again and again.

Kelsey M.

We have dined it off the block multiple times. Our experience gets better and better every single time. They always have amazing specials to choose from a great selection of local beer and wine. The food is always absolutely incredible and we love the casual atmosphere yet still have the option to sit in the dining area for a more intimate vibe. Highly recommend to anyone considering dining here!

Nick P.

This is hands down our favorite restaurant! My girlfriend and I are pretty picky when it comes to dining out, but Off The Block has become our go-to spot, and for good reason. We visit weekly, and every single time, it’s a solid 10 out of 10. The casual, welcoming vibe paired with top-notch dry-aged steak, incredible sides, and outstanding service is unmatched. It’s the perfect place to unwind and indulge in an exceptional dining experience. Highly recommend!

Moses C.

We visited this restaurant to celebrate our youngest daughter’s basketball season and chose to support a local Sayville business. Having dined here before, we’ve always enjoyed the food and service—this review is not about the food. With nearly two decades in hospitality, I understand restaurant challenges, especially during peak hours. I also recognize delays happen, and I always address concerns directly before writing a review. However, our recent experience highlighted serious service and operational issues.

Upon arrival, the restaurant was far from full—only three tables were sat, including a solo diner finishing her meal. We placed a simple order: one appetizer, a kids' mac & cheese, and two entrées. Despite this, it took 55 minutes to receive our entrees. During this time, multiple tables that arrived after us placed orders, were served, ate, and paid before we even got our entrées. This wasn’t due to a kitchen rush—given the restaurant’s small size (6-7 tables total), the delay suggested a service breakdown. During this wait time there was absolutely zero communication on the behalf of the restaurant. We had to flag our server to inquire.

The most disappointing part was how management handled the situation. When we raised our concerns, the manager’s response was dismissive, implying we should simply “understand” how busy they were. This explanation was inaccurate—other guests who arrived after us had already finished dining. Instead of acknowledging the clear issue, management’s stance seemed like an attempt to discredit our concerns.

Only after further pushback was any resolution offered—comping the kids' meal and offering a pastry. However, this felt like a minimal gesture rather than a sincere effort to make things right. Hospitality isn’t about perfection; it’s about how issues are resolved. The delay meant we couldn’t even enjoy our dinner and requested to go packaging for our food, due to prior obligations. This wasn’t impatience—it was an unreasonable wait time.

Recommendations for Improvement

* More Effective Order Management – Given the restaurant’s small capacity, there should be a clear system in place to ensure orders are fulfilled in a timely and sequential manner. Guests who arrive first should not be waiting nearly an hour while later-arriving guests receive full service.
* Stronger Managerial Leadership & Accountability – A restaurant’s ability to recover from a mistake is what separates a good hospitality experience from a frustrating one. Instead of deflecting blame or dismissing concerns, management should take ownership of issues and provide solutions that make guests feel valued.
* Proactive Service Recovery Measures – A proper service recovery could have included a genuine apology, clear acknowledgment of the delay, and a more meaningful compensation (e.g., a greater reduction on the bill, a sincere invitation to return for a better experience, or an offer for a future discount). Simply removing the kids mac & cheese did not adequately address the inconvenience we faced.

I want to emphasize that I do not leave negative reviews lightly, as I understand how impactful they can be. I also recognize that a poor experience is often the result of one or two individuals’ missteps rather than a reflection of the entire team. That said, effective hospitality hinges on communication, accountability, and the ability to adapt when service does not meet expectations.

We also want to note that we never leave without tipping, as we understand that service staff rely on gratuities and that not all issues stem from their performance. However, with no real accountability from management and no sincere offer of an apology, we felt that simply removing the kids mac & cheese from the bill was not a sufficient resolution. Our intention is never to be unreasonable but rather to highlight an experience that, with better leadership and communication, could have been handled far more professionally.

This could have been handled much more professionally with better leadership and service standards.

Elisa D.

Just want to thank Off the Block for catering my father-in-laws celebration of life after his funeral. The food was incredible, especially the fresh pasta with bolognese, and Steve really went above and beyond to make sure we had everything we needed. Highly recommend catering from them for any occasion.