Armato Ice, Dry Ice & Firewood Service - New York

Colette

Anthony, owner of Armato Ice, truly brought back my belief that white glove service, top notch professionalism and overall desire to help a customer solve a challenge by going well above and beyond, still exists.

COMMUNICATIONS - As a potential retail (not wholesale) customer, Anthony replied to all my emails, as I sought to figure out how to get frozen food from point A to point B - a 5 day car drive in the summer. He never dropped the ball, was extremely responsive and provided details of the type and amount of dry ice I needed to solve my challenge.

TEAMWORK - Anthony worked with me to figure out what I needed, how I needed to pack the frozen food in the coolers to ensure optimal (longest lasting) benefit of the dry ice. We coordinated his routine of being at his uptown warehouse, with my need to leave the city early, for an early morning pick-up.

DEPENDABILITY, TRANSPARENCY AND INTEGRITY - I can't say enough. In this day and age of ghosting, cutting corners, overpromising, surprise charges or purchases that fall short of expectations, Anthony was adamant about not overpromising what he could delivery during a pandemic, post-hurricane, and more. He underpromised and overdelivered. It was an amazing customer experience.

PRODUCT AND SERVICE - Anthony and team were waiting for me uptown, and packed my coolers with dry ice and proceeded to wrap them tightly closed with plastic wrap so the ice would last longer. He and his team were kind, professional and fun during what could have been a small transaction.

RESULTS - After a 5 day cross-country drive (Labor Day weekend - which means it was hot), my food arrived still frozen and in great condition. See photos. I'm not sure this would have been the case, had the extra precautions not been taken.

Go with Armato Ice. You will be in great hands. My purchase was small and I was treated as though I was a long-standing important/large customer. Anthony is about building relationships with all who cross his path, which will pay off in spades. I will use Armato again without hesitation, and will recommend to family and friends. He runs a great operation. Do not hesitate to give him your business.

uNsEeN

Ridiculous prices for 24-hour delivery and rude customer service over the phone—felt like talking to someone straight out of The Tony Soprano Show. lol

Nicholas M.

Where do I begin ? If I could give these guys 6 stars I would. I had an emergency as to where I needed dry ice the same morning and Tony and the team were very respectful and easy to work with. I will definitely be visiting them again !!

Alexandra S.

Literally the greatest service of all time!! Not only did they hand deliver me dry ice before my flight (I called 24hrs before the flight too 🤦‍♀️) but they helped pack my bag with breast milk too!! Best service and super knowledgeable on how to travel with breastmilk!!!

Justin H.

Absolutely fantastic all around!

As a house manager, I engage with countless delivery services, repair people, plumbers, etc. & the team at Armato Ice & Firewood Co. is hands down the best team that I have ever worked with across the board.

Chris & Tony were down-to-earth, friendly, & very knowledgeable about their product. They even walked me through the 6+ month drying process for their firewood ensuring I would be happy with the product. The delivery team was punctual, efficient & equally as friendly. Highly recommend!

Jamili A.

Armato offers extraordinary customer service. I bought 20 bundles of firewood as a Christmas gift, and realized — at 1:00am on Saturday morning — that I had not shipped it to the correct address. I emailed the company immediately to update it and didn’t expect to hear from them until Monday.

Lo and behold, I received a response two minutes after I emailed! In the middle of the night! Address had been updated, and an earlier delivery date offered. Anthony, thank he owner, assured me all would be taken care of. Everything confirmed within ten minutes of my original email.

This company clearly understands the importance of responsiveness, flexibility, and offering next-level service.

The firewood itself is incredibly well seasoned and neatly bundled. Delivery was friendly, punctual, and quick.

Will absolutely only use Armato for future wood delivery in NYC. Highly recommend.

anne E.

I’ve been meaning to write this review for months. Anthony and his team were so wonderfully accommodating and dependable! Back in October 2020, I looked for dry ice providers and went to locations that advertised they were open, but when I got there, they were not. I was traveling the next day, moving to another location to ride out the pandemic, and needed to ensure my food was fresh. I called Anthony and he said that “if you can get here early in the morning before we start rounds, I’ll take care of you.” I came with my car fully packed for travel and he ensured that everything was perfect for the 4 hour drive. They were all so very friendly and willing to go the extra mile to help all they could. I greatly appreciate this kind of customer service. It’s a rarity these days. Stay safe guys!

Koko T.

Armato Ice is just the best!!! If i could give them 10 stars i would. Their customer service is great. When you call them, there is always someone on the other end of the phone ready to help and knowledgeable of all their products.
We order from Armato Ice year after year and they never disappoint. The quality is always consistent and delivery is always on time. Without their dry ice our Halloween parties wouldn't be half as spectacular.
We will certainly order from them for any future projects.