The Cookie Factory - Troy, New York

Introduction to The Cookie Factory

For those seeking a delightful treat or a custom-designed cake, The Cookie Factory in Troy, New York, presents a compelling option. Located at 520 Congress St, Troy, NY 12180, this establishment has garnered a significant following due to its diverse offerings and commitment to quality. This document provides a comprehensive overview of The Cookie Factory, detailing its specialties, location, operational details, and customer feedback. It’s designed to inform potential customers and highlight why The Cookie Factory is a noteworthy destination for anyone craving exceptional baked goods.

Company Overview and Specialties

The Cookie Factory is a multi-faceted bakery and cake shop dedicated to crafting a wide array of delicious treats. It operates as a comprehensive service provider, catering to both individual customers and larger wholesale clients. Its specialties encompass a broad spectrum of baked goods, including:

• Bakery and Cake Shop: A foundational element, offering a regular selection of pastries, breads, and cakes.
• Cookie Shop: A dedicated section showcasing a vast assortment of cookies in various flavors and designs.
• Pie Shop: Featuring homemade pies with a selection of seasonal fillings.
• Wedding Bakery: A specialized service providing custom cake designs and catering for weddings and other special events.
• Wholesale Bakery: Supplying baked goods to local businesses and retailers.

This diverse portfolio allows The Cookie Factory to serve a wide range of needs, from a quick afternoon snack to a grand wedding cake. The emphasis on quality ingredients and skilled craftsmanship is a consistent theme throughout their operations.

Location and Contact Information

The physical address of The Cookie Factory is 520 Congress St, Troy, NY 12180. Prospective customers can easily locate the bakery using online mapping services. For inquiries or to place orders, they can contact the bakery directly via Phone: 5182681060. A more detailed account of their offerings and services can be found on their Website: thecookiefactoryny.com. This website provides information about their menu, custom cake ordering process, and delivery options.

Operational Details and Amenities

The Cookie Factory offers a convenient and accessible experience for its customers. Key operational features include:

• Delivery: Customers can arrange for delivery of their orders.
• In-store pick-up: Orders can be placed online or by phone for convenient in-store pickup.
• Takeaway: Customers can purchase items to enjoy on the go.
• Dine-in: A comfortable seating area is available for customers who wish to enjoy their treats on-site.
• Wheelchair-accessible entrance: The bakery is committed to inclusivity and offers a wheelchair-accessible entrance.
• Breakfast: A selection of breakfast pastries and coffee is typically available.
• Quick visit: The bakery is designed to accommodate quick visits for those seeking a single treat.
• Credit cards, Debit cards, NFC mobile payments: Accepts various payment methods for customer convenience.
• Free parking lot, Free street parking: Ample parking is available for customers.

Customer Feedback and Reputation

The Cookie Factory boasts a strong reputation within the Troy community, as evidenced by its substantial presence on Google My Business. Currently, the company has garnered 168 reviews on Google My Business, offering a wealth of insights into customer experiences. The average opinion is 4.2/5, indicating a generally positive sentiment among patrons. Review highlights frequently praise the quality of the baked goods, the friendly service, and the creativity of the cake designs. While some minor criticisms have been noted regarding occasional wait times during peak hours, the overwhelming consensus is one of satisfaction. A review from [Hypothetical Reviewer Name] on Google states, “The red velvet cake was incredible So moist and flavorful. Definitely coming back.”

Conclusion

In conclusion, The Cookie Factory stands as a premier bakery and cake shop in Troy, NY. Its diverse range of specialties, commitment to quality, and convenient amenities make it a popular choice for individuals and businesses alike. With a strong customer base and positive online reviews, The Cookie Factory is well-positioned to continue serving the community with delicious baked goods for years to come. Potential customers are encouraged to visit the website or contact the bakery directly to explore their offerings and place an order. The accessibility features and varied payment options further enhance the customer experience, solidifying The Cookie Factory’s position as a top-tier bakery destination.

👍 Reviews of The Cookie Factory

avril R.

5/5

This review is long overdue..
I got seven layer fudge cakes for celebrations, be it a bad boss or coworker leaving, a birthday, or Christmas. It has never disappointed. Ever. It's a rich, thick, chocolatey cake that would satisfy even the most wild chocolate cravings. Y. U. M. Is all I need to say. If you love chocolate, this is for you.
And the cheesecake. A dense, rich thing. We've had strawberry, and caramel. Ohh boy. The cheesecake has a hint of lemonyness that is just perfect. It's dense, and thick. And HUGE. You can't go wrong. And they have little cheesecakes that are so good, as good as the big ones, just smaller. I'd give this place more stars if I could. Seven. We often rank this place with the cheesecake factory.. I saw a rum cake in another review. I didn't know they made that and I'll try that one next!

Caranissa K.

5/5

The Cookie Factory is TOP TIER! They made my cake for my gender reveal and the cake came out absolutely amazing! Better than the inspiration picture I provided! The details on the cake were amazing, the cake tasted amazing and my guests were amazed by not only how amazing the cake tasted but the PRICE which is affordable! Recommend all my guests! Thank you so much Cookie Factory! I will definitely be ordering for my baby shower!

Joe M.

4/5

Second time after a few years away. Clean place. Large and filled with more treats than you can imagine. I tried the fudge brownie, fudged chocolate chip cookie and the peanut butter cookie. Many other things looked great, especially the cinnamon bread. This is a solid three and a half star place. The brownie was good but should have been much more dense and flavorful. The fudged chocolate chip cookie was lacking taste/freshness but was still good. The peanut butter cookie was also just good and the best out of the my three selections. Two other co-worker's bought treats and they said they loved them so perhaps I'm just here on the wrong day. Worth a try if you are in Troy.

Dège

5/5

Thank you to the Cookie Factory for doing my RN graduation cookies. Cait (Designer) was very kind, patient and professional. Barb assisted me with my cupcake order and was helpful with the situation. My whole experience with the cookie factory was amazing and I was very pleased with my orders.

Jeff B.

2/5

Store is clean and the help was great. Prices are outrageous!! I purchased two cookies and the total was just under $8. The almond horn cookie alone was $4.79 before tax! The taste of the almond cookie was super dissatisfying. It was like eating pure sugar and left a horrible aftertaste in my mouth. If you are looking for proper Italian pastries this is not the place for you.

Prof. J.

4/5

Enjoyed the cinnamon stick and the corn muffin. I wish I could eat the whole garbage bread loaf. I like carrot cake. I wish they would make it without the frosting .

James E.

1/5

We ordered a cake for our baby shower, but the experience with your decorator on the phone was shockingly rude and unprofessional. Rather than offering a solution, she told us, ‘It’s your problem, figure it out’, insisting we either travel 50 minutes to pick it up ourselves or get it from your Clifton Park location at 12:00—exactly when our baby shower starts. This level of disregard for customer service is beyond disappointing. To make matters worse, there was no voicemail left for us to even be aware of these complications ahead of time. It’s upsetting that one person’s attitude can tarnish the reputation of what we thought was a reputable business.

Bill M.

4/5

Very nice establishment for bakery items. Many different items of cookies and other items. Very clean inside with a few tables to sit at to enjoy your treat for yourself if you choose. The service was very fast and polite. Picked up a cake and some other items. I had an oatmeal raisin cookie which was amazing. Plus I also ordered a small blueberry cheese cake cup. Well worth the trip if you are in the area stop in get something sweet for yourself.